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Exchange & Return Policy

 

HAIROVERDOSE

Shipping/Exchange Policy

NO REFUNDS NO RETURN POLICY

Thank You for ordering with HairOverDose

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. IF YOU ABSOLUTELY NEED TO CHANGE YOUR SHIPPING ADDRESS, MAKE SURE YOU CHANGE IT ON THE WEBSITE AND ON THE PAYPAL SCREEN AFTER YOU ENTER YOUR CARD INFORMATION, IF NOT IT WILL GET SHIPPED TO YOUR BILLING ADDRESS!

1. How long are processing, shipping, and handling?

Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are shipped out the same day as long as the order is placed before 1 pm Central Time on a Business day.

Domestic Express Shipping is 1-2 Business days depending on your location.

All Packages Delivery is with the USPS. Business days are Monday-Friday

2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 210-277-9090

3. Can I make changes to my order?

To ensure a quick delivery all orders are processed daily, So orders cannot be altered or changed once your payment is complete.

4. May I return my order?

OUR RETURN POLICY

NO RETURNS, EXCHANGES ONLY NO EXCEPTIONS.u can exchange your order for the same lengths u ordered! We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, not colored, undamaged and all tags and packaging must be included.

If you want to exchange an item you will need to email us at “Hairoverdose1@gmail.com”

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed).

Items meeting the above conditions may be returned within 3 days of the receipt for an exchange.

To Exchange:

1. Items must be in its original condition as stated above

2. Ship back for exchange within 3 days of receipt

we are not responsible for any stylist trying to custom color or dye your virgin hair outside of “HAIROVERDOSE” because we understand that everyone is not a colorist or a specialist at coloring hair extensions that’s why we take care of the hassle for you with our custom coloring services.

You must contact us first before exchanging your package at 210-277-9090 During Business Hours Or Email (Hairoverdose1@Gmail.com) within the 3 day exchange period. All Hairoverdose Hair Extensions must be shipped back unopened in its original packaging and the packaging must not defect in any way or a exchange will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Hairoverdose hair seal on the bundle has been broken!

All Sales are final on custom coloring.

Ship your Exchange/Refund it to:

HairOverDose

EMAIL: Hairoverdose1@gmail.com

For exchange address!

Please attach a note inside your package including your order number and Reason for exchange!

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